Help / Frequently Asked Questions (FAQ)

 

epa News Photo Service

What is the epa news photo service?

When does a service photo become an archive photo?

How do I get access?

Can I get access to a certain category only?

How many images does the epa archive contain?

What are the rates for image usage?

Am I charged per download?

Are all epa images available in the epa webgate?

How far back does the epa digital archive go?

How do I find a particular image?

What do the particular search options stand for?

Do I have to fill in all fields for a search?

What does "auto-refresh results" mean?

Can I customize the webgate display?

Do the images have the same resolution as seen online?

How do I get assistance?

What is a lightbox?

How do I create a lightbox?

How do I retrieve the photos from my lightbox?

How do I rename a lightbox?

What is a basket?

What is an offer?

 

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Image Restrictions

What does "Pool" mean?

What does "Handout" mean?

What does "XY Out" mean?

What does "No Sales" mean?

What does "Editorial Use Only" mean?

 

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My Account

How do I open an account?

How do I change my password?

How do I change my email address?

How do I unblock my account?

How do I change my contact details?

How do I download images?

Where can I get assistance?

How do I close my account?

 

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Partner Collections

Are partner collections part of the epa service?

What is a partner collection?

Are partner collections included in the epa service?

How do I download images from a partner collection?

Are collections available online?

Can I access partner collections with my webgate login?

How can I get further details regarding a partner collection?

 

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epa service

How do I subscribe to the epa service?

How do I arrange a trial period?

How much does the epa service cost?

How many images do you deliver per day?

How is the epa service delivered?

How many photographers contribute to the epa service?

Do you only provide images from Europe?

Do you provide images from all over the world?

Do you have partners who contribute to your service?

What kind of coverages do you provide?

Do you cover sport events?

Do you cover film festivals?

Do you cover award ceremonies?

Do you cover major exhibitions and other art events?

Do you have celebrity images?

Do you cover fashion weeks?

How do I find out if you cover a certain event?

May I subscribe to the epa sports service only?

May I subscribe the epa arts, culture and entertainment service only?

What is a pull-service?

What is a push-service?

Can I download images from the epa service directly from your website?

 

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Photo Essays

What is a photo essay?

Are photo essays included in the epa service?

How do I download images from a photo essay?

Are photo essays available online?

Can I access photo essays with my webgate login?

Are less recent photo essays also available online?

May I order a particular photo essay?

Do you offer features upon request?

How can I get further details regarding a feature?

How many photo essays do you offer on average?

 

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Customer Services

What other services do you offer?

How do I contact the research service?

How do I book a photographer?

How much do you charge for a special assignment?

What is the deadline for special assignments?

Do you offer special assignments worldwide?

What kind of special assignments do you offer?

How do you deliver images from special assignments?

Do you offer corporate assignments?

Do you offer editorial assignments?

Can you provide a photographer to accompany a journalist to an interview or for a reportage?

What details do you need for a special assignment?

Do you offer features upon request?

Where can I find portfolios of your photographers?

Where do I find references of special assignments?

How much do you charge for a special assignment?

How do I find out if you cover a certain event?

What are your office hours?

How do I get assistance?

Can you assist in finding a particular image?

 

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Editor's Choice

What is the Editor’s Choice?

How do I get the Editor’s Choice?

How is the Editor’s Choice distributed?

How can I use images available in the Editor’s Choice?

Does the Editor’s Choice cost anything?

How do I subscribe to the Editor’s Choice?

How do I unsubscribe the Editor’s Choice?

How do I change my email address for the Editor’s Choice?

How do you use my personal data after I subscribed to the Editor’s Choice?

 

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