Help | epa Video

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Help | epa Video

 

Why am I seeing a video option, under file type on the advanced search panel?

We have now launched our global video service.  For the initial two week phase this will only be in view-only-mode.  We aim to launch the fully downloadable, e-commerce service on the 1st February.  Please contact sales@epa.eu for further information.

 

How do I view the epa videos?

Select video under file type on the advanced search panel and then click "Search" at the bottom of the advanced search panel. This will present our video results in viewable format.

 

How do I get access?

Here you can register online. We will get in contact with you as soon as possible. You can also call us at +49 69 244 321 866 or send us an email.

 

What are the rates for image usage?

The prices for the usage of our videos differ depending on various parameters.

Please contact us for pricing via email or call us at +49 69 244 321 866.

 

Am I charged per download?

It depends on your subscription scheme. In case of doubt, please, contact us via email or call us at +49 69 244 321 866.

 

How do I get assistance?

If you need assistance, please, contact us via email or call us at +49 69 244 321 866.

 

What is a lightbox?

The epa webgate allows you to collect your personal selection of images in lightboxes. To create a new lightbox, log in first, then click on the Lightbox icon at the top right of the page. 

Just click 'new' and a new window opens and you can enter an individual name for your lightbox. In order to finally create the lighbox simply click 'create now'.

You find all available personal lightboxes in the scrollbar below the main navigation panel respectively in the lightbox tab at the bottom right of the page.

 

How do I create a lightbox?

The epa webgate allows you to create lightboxes for your personal usage. Just click "create lightbox". A new window opens and you can enter an individual name for your lightbox. In order to finally create the lighbox simply click 'create now'.

You find all available personal lightboxes in the scrollbar below the main navigation panel respectively in the lightbox tab at the bottom right of the page.

 

How do I retrieve the photos from my lightbox?

The epa webgate allows you to create lightboxes for your personal usage. You find all available personal lightboxes in the scrollbar below the main navigation panel respectively in the lightbox tab at the bottom right of the page.

 

How do I rename a lightbox?

You find all available personal lightboxes in the scrollbar below the main navigation panel. Choose the lightbox you want to modify. Click on 'rename' next to the scrollbar. A new window opens and you can enter an new name for your lightbox. In order to finally save the new name simply click 'rename'.

 

How do I view and manage lightboxes?

The epa webgate allows you to create lightboxes for your personal usage. Log in first, then click on the lightbox icon at the top right of the page. 

You find all available personal lightboxes in the scrollbar below the main navigation panel. Here you can view your collection and make adjustments:

  • Remove image from lightbox:
    • Click on the trashcan icon underneath the thumbnail.
  • Remove all images from lightbox:
    • Click on 'epmty lightbox'.
  • Delete active lightbox:
    • Click on 'delete'.
  • Switch to another lightbox:
    • If you have created more than one lightbox you can see and select the active lightbox from the dropdown menu below the search panel respectively in the lightbox tab at the bottom right of the page. You can go back to your search results by clicking on 'back to search' and carry on adding images to the activated lightbox.
  • Send lightbox:
    • You can share your lightbox with others. Click on 'email lightbox' and a new window opens which allows you to fill in the recipient's email address, name and your email address. The recipient will receive an email with a link to your lightbox.
  • Move to basket:
    • If you click on 'add all to basket' the whole content of your lightbox is moved to the basket (more information on the basket function below).
  • Fee request:
    • If you do not have agreed rates you can check for the image licensing fee by clicking on 'fee request'. Please fill in the credentials required in the pop-up window and click the 'send' button. Your request will be automatically forwarded to the epa customer service.

 

What is a basket?

A basket allows you to review your selection and do your final edit. Images and videos can be added to your basket if you are logged in to the epa webgate. Once you completed your search(es) you can review the images and videos in your basket and create lightboxes. You can also remove images and videos from your basket by clicking on the trashcan icon underneath each image or video.

Depending on your account settings you can also directly download images and/or videos from here or order the image or ideo.

IFor videos click on the 'choose license' button in your basket. Select the license type by clicking 'set price' next to the indicated price. To check out enter your email address in the field on the left. You can also add a customer reference if you wish. Then click on 'next'. When you click the button 'place your order' you will be redirecte to the sign-in of your PayPal account.

You will receive a payment confirmation and an invoice once the tranaction is completed.